APP

ACCOUNT DEACTIVATED
We fully understand your concern about accessing your application and all your information.      Once you finish a generation (program), the system automa...
Mon, 13 Feb, 2023 at 10:00 AM
I NEED TO RESET MY PASSWORD
 We are happy to help! Our team will send you the link to your email so you can reset your password.     
Mon, 13 Feb, 2023 at 10:00 AM
CHANGE OF LANGUAGE IN THE PROGRAM
 We'll help you right away! We will make the necessary changes to your app so that you can enjoy your program in the language of your choice.      
Mon, 13 Feb, 2023 at 10:01 AM
I BOUGHT MY PROGRAM IN SPANISH, AND THE INFORMATION IS IN ENGLISH
Our application was designed in English.  It means that you will find the functions displayed in this language.       However, if you choose the progr...
Mon, 13 Feb, 2023 at 10:00 AM
I GET THE MESSAGES FROM TWO CHATS
Don't worry, we'll help you with this! Indeed, your account was not deactivated when you ended your last generation,  and since you have a new regi...
Mon, 13 Feb, 2023 at 10:00 AM
I DO NOT HAVE A GROUP
Once your week zero begins, you will receive the activation link for your account, and on Tuesday of that same week, you will be assigned to a group.  Y...
Mon, 13 Feb, 2023 at 10:00 AM
HOW DO I CONTACT MY COACH?
 It is a common question!  You have two ways to contact your Coach: through the group chat in which you will share messages with your chat group friends an...
Mon, 13 Feb, 2023 at 10:00 AM
MY COACH IS NOT RESPONDING TO MY MSGS
It's good that you are sharing this with us as we want to make sure your account is working appropriately.  Please give us a few minutes to ask your Co...
Mon, 13 Feb, 2023 at 10:01 AM
I APPEAR IN CHAT OF MY OLD GENERATION
Don't worry! We'll help right away.  Your account probably wasn't correctly deactivated from your prior generation, and that's why you'...
Mon, 13 Feb, 2023 at 10:00 AM
MY LINK EXPIRED
We'll send you an email with a new link shortly so you can set up your account without any problems.  Please let us know if you were able to fix the p...
Mon, 13 Feb, 2023 at 10:01 AM